Discover how Chati's self-service licenses give you full control - build, update, and launch virtual events on your terms. Register for our free webinar today!
Request Demo

Customer Support

We're here to help

We’re here to help you get the most out of Chati—every step of the way. Whether you’re hosting an event, onboarding a new team member, or troubleshooting a feature, our support resources are designed to give you fast, reliable answers.
Request DemoVisit Knowledgebase

Trusted by these leading innovators

How We Support You

Chati offers multi-layered support, so various resources are available to help you as things come up.

Knowledgebase

The Chati Knowledgebase is available online here. There you can find:
  • Step-by-step guides for event hosts and admins
  • Feature walkthroughs and best practices
  • Troubleshooting articles
  • Platform updates

Customer Support Team

Need hands-on help? Our Customer Support team is ready to assist.
Support includes:
  • Platform navigation and feature questions
  • Event setup and configuration guidance
  • Technical troubleshooting
  • Account and access support
Support requests can be submitted via email at support@chati.com. Emails are routed to the appropriate specialist to ensure timely resolution.

Dedicated Event Team

In addition to Customer Support, you will receive a dedicated Event Team that is here to support your full-service event build every step of the way.
Event Team Includes:
  • Designated Production Manager
  • Designated Production Specialist
  • Designated Design Lead
Your Dedicated Event Team will walk with you in designing your event space with features like event lobbies, auditoriums, virtual learning interactive labs, poster halls, and networking lounges.

G2 Customer Reviews

Lubna Al-Sharif
An-Najah National University
"the virtual contact of all conducted webinars is a unique experience of affording mind and visual focus to the attendees and minimizes the environmental distortion"
Elizabeth Seka Gray
TSI Marketing Communications
"Reach! It gives us the ability to reach attendees that cannot attend in person to our conference."
Verified User
Biotechnology
Chati is a fantastic platform to follow webinars and seminars.
Jase Patel
Very easy to use. Clear layout. I really like the interface.
Daniel Sanchez Andrade
Apis Formica
"Bringing together people with same interests without having to install additional software, like Zoom, I love the platform!"
Robert Gemme
"Very easy to use and demonstrate to others. "

Onboarding & Ongoing Support

New to Chati? We offer structured self-service onboarding and training to ensure your team is set up for success. Ongoing customers also benefit from:
  • Best-practice recommendations
  • Platform optimization tips
  • Guidance for virtual, hybrid, and live events
  • Designated Support Specialist
Our goal is not just to support you—but to help you succeed.

Support Hours

Quick customer support is available during standard business hours, with monitoring and resources available (depending on your contract) outside of these hours.

During live events, dedicated support is provided throughout its entirety (24/7).

Need Help Now?

  • Visit our Knowledgebase for instant answers
  • Submit a Support Request via support@chati.com
We’re committed to making your experience on Chati seamless, reliable, and successful.

Want to learn more?

Request a demo with Chati and see how we can bring your event goals into reality.

Request Demo

Get the Chati Media Kit

©2020-2026 Chati LLC. All rights reserved.
cross Facebook Twitter/X Instagram LinkedIn YouTube Bluesky Pinterest