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Customer Support

We're here to help

We’re here to help you get the most out of Chati—every step of the way. Whether you’re hosting an event, onboarding a new team member, or troubleshooting a feature, our support resources are designed to give you fast, reliable answers.
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How We Support You

Chati offers multi-layered support, so various resources are available to help you as things come up.

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Knowledgebase

The Chati Knowledgebase is available online here. There you can find:
  • Step-by-step guides for event hosts and admins
  • Feature walkthroughs and best practices
  • Troubleshooting articles
  • Platform updates

Customer Support Team

Need hands-on help? Our Customer Support team is ready to assist.
Support includes:
  • Platform navigation and feature questions
  • Event setup and configuration guidance
  • Technical troubleshooting
  • Account and access support
Support requests can be submitted via email at support@chati.com. Emails are routed to the appropriate specialist to ensure timely resolution.
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Dedicated Event Team

In addition to Customer Support, you will receive a dedicated Event Team that is here to support your full-service event build every step of the way.
Event Team Includes:
  • Designated Production Manager
  • Designated Production Specialist
  • Designated Design Lead
Your Dedicated Event Team will walk with you in designing your event space with features like event lobbies, auditoriums, virtual learning interactive labs, poster halls, and networking lounges.

G2 Customer Reviews

Verified User
Research
"I don't need to travel to give talks and have a support team to help me record them with good quality."
Anubha Bajaj
A.B.Diagnostics
"Events work well and are well organized."
Geoffrey Cassell
Thermo Fisher Scientific
",,,the Chati platform offers a more realistic and engaging view- dimensionality and depth not experienced before."
Robert Adams
Biolegend
"Lots of benefits/deliverables for these events."
Verified User
Hospital & Health Care
"I have participated in a few of these events and this one was very easy to use."
Verified User
Biotechnology
"Our feedback from the event attendees was positive, and looking forward to more new features/improvements in the future."

Onboarding & Ongoing Support

New to Chati? We offer structured self-service onboarding and training to ensure your team is set up for success. Ongoing customers also benefit from:
  • Best-practice recommendations
  • Platform optimization tips
  • Guidance for virtual, hybrid, and live events
  • Designated Support Specialist
Our goal is not just to support you—but to help you succeed.
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Support Hours

Quick customer support is available during standard business hours, with monitoring and resources available (depending on your contract) outside of these hours.

During live events, dedicated support is provided throughout its entirety (24/7).

Need Help Now?

  • Visit our Knowledgebase for instant answers
  • Submit a Support Request via support@chati.com
We’re committed to making your experience on Chati seamless, reliable, and successful.
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Want to learn more?

Request a demo with Chati and see how we can bring your event goals into reality.

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