Customer Support
We're here to help
We’re here to help you get the most out of Chati—every step of the way. Whether you’re hosting an event, onboarding a new team member, or troubleshooting a feature, our support resources are designed to give you fast, reliable answers.
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How We Support You
Chati offers multi-layered support, so various resources are available to help you as things come up.
Chati’s Knowledgebase is the fastest way to find answers and learn how to use Chati more effectively—anytime, anywhere.
Customer Support Team
Need hands-on help? Our Customer Support team is ready to assist.
Support includes:
- Platform navigation and feature questions
- Event setup and configuration guidance
- Technical troubleshooting
- Account and access support
Support requests can be submitted via email at support@chati.com. Emails are routed to the appropriate specialist to ensure timely resolution.
Chati’s Knowledgebase is the fastest way to find answers and learn how to use Chati more effectively—anytime, anywhere.
G2 Customer Reviews
Verified User
Biotechnology
"I’m excited to use the Chati platform again on our next event"
Very easy to use. Clear layout. I really like the interface.
Verified User
Hospital & Health Care
"I have participated in a few of these events and this one was very easy to use."
"Very easy to use and demonstrate to others. "
Verified User
Hospital & Health Care
Chati was easy to navigate through and access the talks.
KariAnn DeServi
ABSA International
"Attendees felt like they were actually at the conference..."
Chati’s Knowledgebase is the fastest way to find answers and learn how to use Chati more effectively—anytime, anywhere.
Support Hours
Quick customer support is available during standard business hours, with monitoring and resources available (depending on your contract) outside of these hours.
During live events, dedicated support is provided throughout its entirety (24/7).
Chati’s Knowledgebase is the fastest way to find answers and learn how to use Chati more effectively—anytime, anywhere.
Contact a Chati Rep to Create Your Ideal Virtual or Hybrid Event
Whether you’re looking to produce a virtual or hybrid event yourself
or if you’d like the fully custom virtual or hybrid event experience, Chati has an option that fits your needs.
Contact a Rep
